Medawar's Return, Layaway, and Special-Order Policies

Return Policy

Return Policy:

  • Medawar's offers exchanges or store credit for merchandise returned within 30 days of purchase.

  • Returned items must be unworn, unaltered, and in the same condition as received.

  • Items on special sale*, special orders, or that have been altered are excluded from returns.

  • Fine Swiss Timepieces are final sale and cannot be exchanged or returned.

Merchandise Warranty & Repair:

  • Medawar's guarantees against manufacturing defects in our jewelry.

  • We recommend biannual inspections of jewelry by our staff.

  • Repairs due to regular wear may incur charges.

  • All repairs are done in-house and come with a warranty ranging from six months to one year.


  • Layaways require a 20% deposit and are valid for 90 days.

  • Layaways are non-returnable but can be exchanged for items of equal or greater value unless altered.

  • Extensions on layaways beyond 90 days need managerial approval.

  • Unsettled layaways after 90 days will be canceled, and the item returned to stock. A gift card, minus a 20% restocking fee, may be issued upon request.

Special Orders:

  • Special orders require a 50% deposit.

  • They are non-refundable and non-exchangeable unless otherwise specified.

  • Additional shipping fees may apply and will be determined at the point of sale.

Custom Designs:

  • Custom designs require a 50% deposit and are non-refundable and non-exchangeable.

  • Customers must approve wax molds before casting.

  • Delivery typically takes four to six weeks.

  • If the process is halted post-wax mold, a fee of 25% of the estimated cost is charged, with the remaining balance provided as store credit.