- ★
Bought a Shinola watch from them and had to have links added to the band. They said that the links would take two to three weeks to come in. They never contacted me well after the time frame. I had to ... More reach out to them. Must have just been good timing because a day after I contacted them (2 months later) I received a call that the links were in. No apology or anything when we picked up the watch. Worker just said, "sometimes it takes longer." Will never shop there again, terrible customer service.